PRIVACY POLICY
At BadString Studio, we are committed to maintaining the trust and confidence of visitors to our website, and users of our products and services. In particular, we want you to know that BadString Studio is not in the business of buying, selling, renting or trading email lists with other companies and businesses for marketing purposes.
In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
COOKIES POLICY
WHAT ARE COOKIES?
Like most websites, darkintervals.org uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse this website. They are used to remember when your computer or device accesses our website, and also help us keep track of information needed as you move from page to page (for example, the contents of your shopping cart).
Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
INFORMATION COLLECTED
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased or added to your cart and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details.
HOW ARE COOKIES MANAGED?
The cookies stored on your computer or other device when you access our websites are designed by:
BadString Studio, or on behalf of BadString Studio, and are necessary to enable you to a make purchases on our website.
Third parties who collect analytical data (namely Google Analytics, Facebook).
WHAT ARE COOKIES USED FOR?
The main purposes for which cookies are used are:
For technical purposes essential to effective operation of our website, particularly in relation to online transactions and site navigation.
To enable BadString Studio to collect information about your browsing and to monitor the success of campaigns, competitions etc.
BadString Studio, or on behalf of BadString Studio, and are necessary to enable you to a make purchases on our website.
Third parties who collect analytical data (namely Google Analytics, Facebook).
WHAT ARE COOKIES USED FOR?
The main purposes for which cookies are used are:
For technical purposes essential to effective operation of our website, particularly in relation to online transactions and site navigation.
To enable BadString Studio to collect information about your browsing and to monitor the success of campaigns, competitions etc.
HOW DO I DISABLE COOKIES?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer
For Google Chrome
For Safari
For Mozilla Firefox
For Opera
For Safari on iPhone
For Chrome on iPhone
For Android Browser
For Google Chrome
For Safari
For Mozilla Firefox
For Opera
For Safari on iPhone
For Chrome on iPhone
For Android Browser
WHAT HAPPENS IF I DISABLE COOKIES?
This depends on which cookies you disable, but in general the website will not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our site, some buttons will become inactive, and some navigation functionality will be lost.
OUR SHOP
If you buy something from us, we will ask for some additional information from you in order to process your payment, deliver you your purchases and continue to support them in future. This is to enable us to fulfill our contractual obligation to you which begins at the point of sale.
WHAT DATA DO WE COLLECT
We collect no data. For all purchases, data is collected by payment gateway provider (FastSpring)
WHO DEALS WITH OUR PAYMENTS
Our Payment Service Provider is FastSpring.
FastSpring provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is FastSpring’s utmost priority to ensure that transaction data is handled in a safe and secure way.
FastSpring uses a range of secure methods such as fraud screening, IP address blocking and 3D secure. Once on the FastSpring systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
FastSpring is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
FastSpring is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
All data transfer between our server and FastSpring is over HTTPS which means it is encrypted in transit, and can only be unencrypted by the intended recipient.
FastSpring retain your card information in order that we can refund all or part of your transaction in future, but we only have access to the last 4 digits, card name and CVS code.
We don't make use of any kind of token which would enable us to take another payment in future on the same card (even if you asked us to).
After a payment is successful, FastSpring provide us with an automated fraud score which combined with other measures of our own, we use to make an automated decision to either process the order immediately or hold for investigation by one of our customer experience team.
We also take payments using Paypal (whose GDPR compliant privacy policy is here), though FastSpring act as an intermediary for these transactions, so your data is passed to Paypal using FastSpring's fully PCI compliant systems, rather than directly from our servers.
After a successful transaction, we have access to the billing address, name and email address of the Paypal account which was used to make the transaction, which we recognise may not be the same as the BadString Audio account holder. We don't make use of this information for anything. We use the transaction references for accounting purposes.
FastSpring provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is FastSpring’s utmost priority to ensure that transaction data is handled in a safe and secure way.
FastSpring uses a range of secure methods such as fraud screening, IP address blocking and 3D secure. Once on the FastSpring systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
FastSpring is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
FastSpring is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
All data transfer between our server and FastSpring is over HTTPS which means it is encrypted in transit, and can only be unencrypted by the intended recipient.
FastSpring retain your card information in order that we can refund all or part of your transaction in future, but we only have access to the last 4 digits, card name and CVS code.
We don't make use of any kind of token which would enable us to take another payment in future on the same card (even if you asked us to).
After a payment is successful, FastSpring provide us with an automated fraud score which combined with other measures of our own, we use to make an automated decision to either process the order immediately or hold for investigation by one of our customer experience team.
We also take payments using Paypal (whose GDPR compliant privacy policy is here), though FastSpring act as an intermediary for these transactions, so your data is passed to Paypal using FastSpring's fully PCI compliant systems, rather than directly from our servers.
After a successful transaction, we have access to the billing address, name and email address of the Paypal account which was used to make the transaction, which we recognise may not be the same as the BadString Audio account holder. We don't make use of this information for anything. We use the transaction references for accounting purposes.
WHO HAS ACCESS TO FINANCIAL DATA?
Access to our FastSpring and Paypal data is restricted to our customer experience and finance teams (both of whom legitimately need it to be able to carry out their jobs). The heads of our web and operations teams also have access in order to be able to manage the integration with our site, and act as tier 3 level support in case of unusually problematic transactions. The Customer Experience team has access to Paypal principally so that they can request and confirm manual payments.
WATERMARKING AND ENCRYPTION
Our Kontakt and Kontakt Player libraries are watermarked to help protect us against software piracy. Watermarks are encoded on our server in advance, and allocated to individuals by our automated order processor when they buy. They contain no personally identifiable data in themselves, though we can work out who a watermarked file belongs to if we need to by referring to our allocation records.
CUSTOMER EXPERIENCE
At BadString we want happy customers. To help us to help you, we will sometimes need to know a little bit about you.
PHONE
If you call us, we will collect your caller ID (ie. phone number) if available, and store a recording of the call against this phone number. During the call we will ask for your name and account details (if applicable), and will add all this information into your account. If you call us from the same number at a later date, we can retrieve this account information the next time you call.
ANALYTICS AND STATISTICS
We use a few different technologies to track behaviour on our site.
GOOGLE ANALYTICS
When someone visits darkintervals.org we use a third party service, Google Analytics, to collect standard internet log information (e.g. geographical location, OS and browser information, and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.